The Triple Luck Jewelry Experience

When you order jewelry from Triple Luck Jewelry, each piece is shipped free of charge, unless another method of shipping is preferred.  Each beautiful piece of thickly plated jewelry comes in an attractive black velvet jewelry box, embossed with the Triple Luck Logo.

Ordering Online
For online orders we can accept Visa, MasterCard, Discover, American Express and Diners Club.  We do not at this time accept personal checks and money orders. Once you have submitted your online order you will be notified immediately that it has securely reached our office and will be processed and shipped within 24 hours. In regards to internet transaction security, we are a certified secure site, and have what is known in the industry as SSL (secure socket layer) technology. Our encryption works on a 128-bit system, which is the highest form of security available and is completely verified through GeoTrust. We have purchased this premium security package to insure that Triple Luck Jewelry customers are given the highest level of security offered on the market today. Our systems encrypt information within an internet connection through complex mathematics and code and only Triple Luck Jewelry has the tools necessary to open the encryption.
All online orders are processed and shipped within 24 hours.

Ordering By Mail
If you prefer to order by mail you can write the items you wish to purchase on a separate piece of paper.  Please include your name, shipping address and telephone number, along with what you wish to order. For mail orders we accept personal checks, money orders, Visa, MasterCard and Discover. Please allow up to 8 days for first class mail to reach our offices.

Triple Luck Jewelry
990 Calle Negocio
San Clemente, CA 92673

Cutoff Times
All standard ground orders must be received by 3 PM to qualify for 24 hour shipping. For more information surrounding 24 hour shipping, including limitations, please see our 24 hour guarantee.
UPS ground shipping is always free at Triple Luck Jewelry.  However, if you have selected UPS 2nd Day and 3 Day Select services, orders must be received by 2 PM Monday-Friday Pacific Time to qualify for same day shipping, and UPS Next Day orders must be received by 12 PM Pacific Time to qualify for same day shipping. 
If you request regular UPS or FedEx ground services for your order, but wish to have it expedited and shipped the same day, we will "rush" your order by having it sent out the same day it was received. This service costs $5.00 and your order must be received by 2 PM Monday-Friday Pacific Time.

International Orders
Triple Luck Jewelry does not at this time accept orders to be shipped internationally.

In the State of California
California state sales tax applies to all orders originating within California.  This sales tax is presently 8.75% of the total price.

Add-ons and Adjustments
Because we process and ship your order within moments of receiving it, we are unable to accept adjustments or additions for your order. While we apologize for this inconvenience, we have found this policy to be helpful in further guaranteeing 24 hour shipping to all of our customers.

Cancellations
Because we process and ship your order within moments of receiving it, we can only accept order cancellations by 3 PM Pacific Time, and all requests for order cancellations received after this time will not be accepted. If you are unable to submit your order cancellation by the 3 PM deadline you may return the parcel after its receipt for a full and immediate refund or credit.  There will be a $7.95 restocking fee on all cancelled orders.

Discrepancies, Shortages and Returns
If your order is received with any notable shortcomings, please contact customer service immediately.
All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.  There will be a $7.95 restocking fee on all returned merchandise.

Returns
Our guarantee to you... If for ANY reason you are unhappy with the products you received, please send them back within 30 days of purchase for a full refund, NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products. And if you do not, then we will do everything to make your business experience with Triple Luck Jewelry the most enjoyable. There will be a $7.95 restocking fee on all returned merchandise.
When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and assists in the development of better products. When returning items please let us know if you want a credit card refund or a Triple Luck Jewelry store credit.

All shipping charges incurred for returning merchandise to Triple Luck Jewelry are the sole responsibility of the customer, unless it is the result of our error.

Out Of Stock Items
Occasionally we run out of stock of particular items rather unexpectedly and we issue a "Temporarily Out Of Stock" notice on your invoice. While we may have the item in stock at the time that you placed your order, by the time it gets sent for final processing we have realized an unexpected stock deficiency.
This is due in part to a surge in orders for a particular item which reached our warehouse before your order did and this created a zero inventory for the item you wanted. While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice. If you notice that an item is posted as out of stock on our website, you may simply email customerservice@tripleluckjewelry.com Please include your e-mail address and name, along with the item number of the product. Once the product is available again, we will notify you immediately.

Please Note: In the event that you receive an "Out Of Stock" notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks.

Backorders
Occasionally we run short of stock on particular items and issue a "Backorder" on your invoice.
This occurs when you were charged and invoiced for a particular product by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.
In this instance we will issue a small backorder notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 1-2 weeks.

Shipping
All domestic orders within the contiguous United States are processed and shipped within 24 hours and you can usually expect delivery within 2-8 business days after placing your order.
*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. These delivery times do not include the time taken to process and fulfill your order at our facilities and this should only be used as a transit average. All domestic orders within the United States typically take 2-8 days to arrive to you after your order is placed at Triple Luck Jewelry.

Shipping Charges
We offer free UPS Ground shipping on all orders. If you wish to use your own UPS or FedEx account number, please provide this to us and we will ship your order on your own account and no shipping charges shall apply.
For our mail order customers we charge shipping based on a subtotal rate table which is on the order form.